Troubleshooting FAQs

Turn the vehicle off and let sleep for 30 seconds. Start the vehicle and look for the XM icon. If it’s not appearing shut the vehicle off again and let sleep for 30 seconds. Retry for up to 3 times and the icon will appear once the infotainment system recognizes the newly installed satellite radio tuner. Please contact support if this does not resolve issue.

Please attempt re-locating the GPS antenna to above the dash or on the roof. Alternatively, if you just recently installed your unit. Please give it a few hours to calibrate. Be sure you're not in a garage, around a ton of trees, or under something that would obsure GPS signal. If not effective in not resolving issue, please contact support.