Troubleshooting FAQ

Please attempt re-locating the GPS antenna to above the dash or on the roof. Additionally, if the unit was recently installed, try to be patient while it calibrates. Be sure you're not in a garage, or around anything that could obsure the GPS signal. If not effective in not resolving issue, please contact support.

Turn the vehicle off and let sleep for 30 seconds. Start the vehicle and look for the XM icon. If it’s not appearing shut the vehicle off again and let sleep for 30 seconds. Retry for up to 3 times and the icon will appear once the infotainment system recognizes the newly installed satellite radio tuner. Please contact support if this does not resolve issue.