If you have installed your HMI Module, and are getting this message on the screen with Navigation, then unfortunately the programming was deleted.

This can happen if your vehicle was taken to a dealership for help with the install, and they flashed or reprogrammed it.

We include warnings and advise installers to be aware it should not require any kind of programming on their part.

Please contact support below to obtain an RMA to send the module back for reprogramming.

We apologize for any inconvenience.

Please contact Support directly about this if you have the following issues:

1. The guidelines and cross traffic alerts on the backup (rear) camera is not working (not appear) in the camera screen.

2. In the main Cue Home screen if "Camera" is selected, nothing happens

3. A blue screen that lasts approximately 4-5 seconds when car is in reverse.

If OnStar Turn-by-Turn directions are not downloading to your radio after an upgrade with our factory navigation, please follow these instructions below to fix this issue:

The turn by turn directions download issue is fixed by OnStar they have to send the directions in a different format.

(Non navigation vehicles have a different format/provisioning than a factory navigation vehicles)

OnStar can change the format, but you have to speak with the advanced tech support or upper level tech support.

It may take a few days, and they will call you to let you know they had changed the format being sent to the vehicle.

To contact OnStar: Push your blue button or call 1-888-4ONSTAR to speak with a representative.

Please try these troubleshooting steps:

•Double check the cable you have connected is properly inserted into the device

•Swap the cable with the original cable that came with your device.

•Try the second USB port.

Follow these steps if above is correct:

•Verify your phone is in fact charging when plugged in.

•Do you have the Android Auto app installed?

-If you did previously, uninstall the app and simply plug the phone into your nav, it should prompt you to download it.

If the above fails, please read on:

"Connect Supported Device"

Go to the settings on the home screen on your navigation unit.

You should see "Android Auto Settings" and "Apple Carplay Settings".

If you're only seeing "Carplay Settings" your infotainment system is one of the first generation models and will need to be re-programmed/swapped to enable Android Auto.

The 2016 HMI 2.5 models did not originally offer Android Auto despite being compatible with it. This is a fluke/bug during the programming process that is extremely rare.

Please reach out to the support department if you do not have "Android Auto Settings" in your Settings.