To reset the unit to factory defaults please do the following:

•Navigate to Settings the the app drawer (should be on the second page)

•Scroll all the way down to System Information

•Scroll all the way down to Reset to Factory Defaults.

It will prompt you stating it will restart in two minutes. After pressing okay, please be patient and wait, It may appear it's not doing anything, but after two minutes the unit should restart and most likely show the SRT logo.

Press and hold down the Temperature Up, Temperature Down, and List/Enter buttons (might also say Browse) at the same time.

From there a calibration menu will come up for you to follow the onscreen instructions.

If you have any additional questions please feel free to reach out to us directly or open a ticket.

If you are receiving this message, then you have either a Chrysler 200 or Jeep Cherokee.

These two vehicles use a Fiat based computer system and will on occasion need to have the vehicle programmed or "flashed" for the option code of the unit you purchased, either RA3(VP3) or RA4 (VP4).

This can be done at any Chrysler Dodge Jeep or Fiat dealership.

This is stated on the the product page under the Installation:

If you have paired your device to the unit, but you cannot be heard on a phone call, or the unit isn't receiving voice commands, please check your UConnect Microphone setup.

Ram trucks with an RA2, RA3 or RA4 8.4" screen might require a Ram UConnect Mic kit.

Please see the link below for price and availability.

UConnect Microphone Kit

Uconnect Access is a paid subscription service which allows you to download various apps to your phone that will work with your RA3/RA4. These apps provide certain features like the ability to remotely lock and unlock your doors, start the vehicle etc. It also provides access to a wifi hotspot within the vehicle.

RA4 units are Uconnect Access ready, however most vehicles that originally didn't have an RA4 won't have the necessary antenna to access this service. The antenna can be purchased through your dealership or Mopar. The rest of the process involves changing out the factory antenna, and then having your dealer change your build codes to show you have the RA4.

It’s an entirely doable process but sometimes not easily done. The hardest part can be getting your dealer to update the build codes, so that when you call UConnect support to activate it they show you have this unit

If your screen is locked up try turning off the vehicle, remove the keys and open the door, shut the door and start vehicle, test the unit.

If it's still having issues, try resetting the system;

Press Mute + Browse/Enter, release keys when radio shuts down (black screen).

If that doesn't work, try pressing the "Back" and "Screen off" buttons simultaneously for 5 seconds.

If you purchased a RA3 or RA4 for a 2017 Jeep Cherokee and your original radio has the volume knob on the radio, and not on the dash bezel below the radio screen, this radio will not currently work with your vehicle.

We have posted this to our site to help keep anyone from purchasing this unit in error.

We are working on a solution and should have something ready around summer of 2017.

For now we recommend returning the unit for a full refund and checking back with us in the summer.

Thank you, and sorry for any inconvenience this may have caused.

If you own a Challenger and previously had Sports Mode as a feature in your vehicle, and now it is not working after an RA4 install, please contact the support department directly for assistance, or open a ticket.

Please check the settings.

Go to Settings > Display

The last option should say "Nav next turn pop-ups in cluster"