If you recently purchased a refurbished RBZ and are having operational issues, such as wavy lines, a yellow/purple tinted screen, or the unit powers itself off and on, please try the following reset process:

Radio/canbus reset:

•Remove positive and negative cables from the vehicle's battery.

•Touch and hold the cables together for a few seconds , they might spark slightly.

•Reconnect both cables to the battery.

•With all doors closed, lock the vehicle and let it sit for 15 minutes.

•After the 15 minutes, unlock the vehicle, start the vehicle with the door open, and test the radio .

If the issues persist, please contact the support team directly

Step 1: Complete the following steps on the system:

1. Push phone button.

2. Say "setup" when prompted.

3. Say "device pairing" when prompted.

4. Say "pair a device" when prompted.

5. Say "continue" when prompted.

6. Say a 4-digit PIN when prompted.

7. Say "yes" when prompted.

8. Say the name of the compatible device when prompted.

9. Say "yes" when prompted.

10. Say a number for the priority level when prompted. (1 is the highest)

11. Say "yes" when prompted.

Step 2: Complete the following steps in the phone:

1. Go to Settings

2. Select the 'Connections' tab

3. Select 'Bluetooth'

4. Turn the Bluetooth ON

5. If not already searching for devices, select 'SCAN' button

6. Select your in-car system from the device list

7. Enter PIN or confirm that the passkey displayed on the vehicle system and phone match

8. If shown, allow access to messages and contacts on the pop-ups

Both the RBZ and RHB have voice texting capability.

Simply pair your phone and allow it to access and download your contacts, make sure to press "Okay" on the message allowing voice texting.

When you receive a text the system will ask you if you want to hear the text. Follow the prompts to listen to the text.

THIS WILL NOT WORK WITH IPHONE

If you just purchased your unit, the security code should be written on a wallet size card taped to the front or top of the unit. With some units, the code is hand written on the top of the unit (usually on the label) and it would be a 4 digit number.

If the code received with your unit does not work, please the following default codes:

RHR - 1234

RHB/RBZ - 0000

Sometimes we receive radios that do not prompt for a code, due to the canbus we use on our bench testing equipment. if you received a unit with no code and cannot find it on the label please contact support@oemautopartsco.com or oemship@gmail.com to have the code sent.

If you did not purchase from us, or you have moved your system to another vehicle and need the code, please contact our sister company NavRepair for assistance at support@navrepair.com or 1-855-628-7372 .

MyGIG radio/navigation units are not capable of streaming audio through the USB port (except for the RHR).

The USB ports are for charging devices, as well as reading data such as music or pictures, and copying them to the hard drive.

With some units, software updates can also be loaded onto a USB drive and applied to the radio/nav unit.

Bluetooth wireless streaming is possible on many units, if you pair your device with the radio/nav unit.

In many cases, it can be fixed by simply turning your dash dimmer switch down or up a little.

If your dash dimmer switch is set all the way up or down, it will keep the auto dim feature from working, so please try resetting it to the middle.

Apple is not compatible with MyGIG units.

You may be able to pair an iPhone and make/receive calls, however music streaming is not supported.

(some RES/RBZ/RHR units have this ability though bluetooth)

To stream music, simply use the auxiliary port.

For all software updates, please visit our sister NavRepair for free software updates anytime.

Click here for direct link to the 'downloads' section of the site.