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Self Help Support
Sync 3 GPS Navigation Unit (2016-2018)
The links below will take you to the store page.
Manuals and Installation guides are below 'Add to Cart'
Articles/FAQ
This is usually due to the GPS signal being weak and needing to have a stronger lock. Please try the following steps:
1. Drive around to sync the satellites with your unit. This could take up to 24 hours.
2. Unplug, then plug your GPS antenna connector – push hard to verify a good connection. Do not severely bend the cable since you might break the internal wire.
3. Re-position the antenna for better signal reception – verify no metal object is above the antenna. Window tint can also affect satellite reception. You could temporarily place the antenna outside of the vehicle just to illuminate any obstructions.
4. Change your region: select “DEST”, then touch the map (right side of the screen). Now select your region.
5. Eject the Map Disc and reinstall it.
If you're still having issues, please feel free to to contact the support department for additional assistance.
This is usually due to the GPS signal being weak and needing to have a stronger lock. Please try the following steps:
1. Drive around to sync the satellites with your unit. This could take up to 24 hours.
2. Unplug, then plug your GPS antenna connector – push hard to verify a good connection. Do not severely bend the cable since you might break the internal wire.
3. Re-position the antenna for better signal reception – verify no metal object is above the antenna. Window tint can also affect satellite reception. You could temporarily place the antenna outside of the vehicle just to illuminate any obstructions.
4. Change your region: select “DEST”, then touch the map (right side of the screen). Now select your region.
5. Eject the Map Disc and reinstall it.
If you're still having issues, please feel free to to contact the support department for additional assistance.
1) Send an email to Dodge Customer Care. Let them know that you've upgraded your system to an RB5 unit and that you need to have the sales code "RSM" added to your VIN. Tell them which dealer you use, since they will use them to authorize/perform the update.
2) Your dealer will contact you and quote you a price for adding the sales code. If you can bundle this with a backup camera, even better!
3) After you have agreed to have the service done, you will need to pre-pay the service charge. The dealer will then contact Chrysler/Dodge and authorize them to add the sales code on their end - again, the dealer cannot add the RSM code locally.
4) When Chrysler/Dodge gets the code added to your VIN, they'll contact the dealer and let them know that it's been completed, and the dealer should contact you.
5) Take the car in to the dealer and let them reflash your sales codes. After that, you'll have the "More" icon in the corner and Travel Link should be working fine.
You can reference this info off the forum by clicking here(http://www.chargerforumz.com/threads/travel-link-on-upgrade-rb5-units-finally.158176/)
Turn the vehicle off and let sleep for 30 seconds.
Start the vehicle and look for the XM icon. If it’s not appearing shut the vehicle off again and let sleep for 30 seconds.
Retry for up to 3 times and the icon will appear once the infotainment system recognizes the newly installed satellite radio tuner.
Please contact support if this does not resolve issue.
If your GPS location isn't accurate when viewing the navigation, your instrument cluster will switch between two directions (N & S), and possibly showing you driving relatively close, but may be haywire at times, please see below:
This is a cluster problem that can be easily fixed by disconnecting the GPSM.
The GPSM is typically under the center speaker grill.
https://static.wixstatic.com/media/undefined
This image is just an example of where to find the GPSM. Your vehicle may be different.
Your owners manual can usually tell you where it's located.
If you're still having issues, please feel free to open a ticket, or reach out to the support department directly.
If you have installed your HMI Module, and are getting this message on the screen with Navigation, then unfortunately the programming was deleted.
This can happen if your vehicle was taken to a dealership for help with the install, and they flashed or reprogrammed it.
We include warnings and advise installers to be aware it should not require any kind of programming on their part.
Please contact support below to obtain an RMA to send the module back for reprogramming.
We apologize for any inconvenience.
Please attempt re-locating the GPS antenna to above the dash or on the roof.
Additionally, if the unit was recently installed, try to be patient while it calibrates. Be sure you're not in a garage, or around anything that could obsure the GPS signal.
If not effective in not resolving issue, please contact support.
To reset the unit to factory defaults please do the following:
•Navigate to Settings the the app drawer (should be on the second page)
•Scroll all the way down to System Information
•Scroll all the way down to Reset to Factory Defaults.
It will prompt you stating it will restart in two minutes. After pressing okay, please be patient and wait, It may appear it's not doing anything, but after two minutes the unit should restart and most likely show the SRT logo.
•Stay in vehicle
•Close the door
•Remove the keys
•Wait until the headlights, dash lights, and radio turn completely off
•Start the vehicle
The Navigation System in the MyFord Touch (MFT) models has two integral parts:
•First is the GPSM (Global Positioning System Module) which is a GPS receiver.
•The other part of the system is the APIM (Accessory Protocol Interface Module) also known as the SYNC module which is attached to the rear of the MFT display.
The GPSM receives signals from the GPS satellites and then transmits that data over the vehicle network to the APIM. The APIM then uses this GPS data to “know” the location of the vehicle. Depending on other circumstances the APIM may also use data from other modules within the vehicle network.
It is important that both the GPSM and APIM have the most up to date software.
Unfortunately, it is not possible for the vehicle owner to determine the software level in the GPSM. The only way to know if an update is available for the GPSM is to go to the dealer or someone with the dealer vehicle software known as IDS and have them hook up to the vehicle and check for software updates.
If you have installed your HMI Module, and are getting this message on the screen with Navigation, then unfortunately the programming was deleted.
This can happen if your vehicle was taken to a dealership for help with the install, and they flashed or reprogrammed it.
We include warnings and advise installers to be aware it should not require any kind of programming on their part.
Please contact support below to obtain an RMA to send the module back for reprogramming.
We apologize for any inconvenience.
This is usually due to the GPS signal being weak and needing to have a stronger lock. Please try the following steps:
1. Drive around to sync the satellites with your unit. This could take up to 24 hours.
2. Unplug, then plug your GPS antenna connector – push hard to verify a good connection. Do not severely bend the cable since you might break the internal wire.
3. Re-position the antenna for better signal reception – verify no metal object is above the antenna. Window tint can also affect satellite reception. You could temporarily place the antenna outside of the vehicle just to illuminate any obstructions.
4. Change your region: select “DEST”, then touch the map (right side of the screen). Now select your region.
5. Eject the Map Disc and reinstall it.
If you're still having issues, please feel free to to contact the support department for additional assistance.
If you recently purchased a refurbished RBZ and are having operational issues, such as wavy lines, a yellow/purple tinted screen, or the unit powers itself off and on, please try the following reset process:
Radio/canbus reset:
•Remove positive and negative cables from the vehicle's battery.
•Touch and hold the cables together for a few seconds , they might spark slightly.
•Reconnect both cables to the battery.
•With all doors closed, lock the vehicle and let it sit for 15 minutes.
•After the 15 minutes, unlock the vehicle, start the vehicle with the door open, and test the radio .
If the issues persist, please contact the support team directly
To add a new question go to app settings and press "Manage Questions" button.
Product page can be found by clicking on this link(https://www.infotainment.com/products/uconnect-jumper-kit)
The UConnect Jumper kit is designed to allow you to retain use of your factory microphone when upgrading to an RER or RHR navigation radio.
For the RER, the jumper cable is used, the USB cable in the kit is only for the RHR radio.
Jumper Kit Installation Video
https://www.youtube.com/watch?v=1Vq_hcateiM
https://static.wixstatic.com/media/undefined
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Step 1 : Locate your UConnect module and disconnect both cables as pictured.
https://static.wixstatic.com/media/undefined
Step 2: Join the disconnected UConnect module cables to the UConnect Jumper Kit female plugs.
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Step 3: Join the UConnect Jumper Kit male plugs into the rear of the RHR radio.
•You will need to re-pair your phone to your newly installed 730N RHR after installing this kit.
Turn the vehicle off and let sleep for 30 seconds.
Start the vehicle and look for the XM icon. If it’s not appearing shut the vehicle off again and let sleep for 30 seconds.
Retry for up to 3 times and the icon will appear once the infotainment system recognizes the newly installed satellite radio tuner.
Please contact support if this does not resolve issue.
Please contact Support directly about this if you have the following issues:
1. The guidelines and cross traffic alerts on the backup (rear) camera is not working (not appear) in the camera screen.
2. In the main Cue Home screen if "Camera" is selected, nothing happens
3. A blue screen that lasts approximately 4-5 seconds when car is in reverse.
Apple is not compatible with MyGIG units.
You may be able to pair an iPhone and make/receive calls, however music streaming is not supported.
(some RES/RBZ/RHR units have this ability though bluetooth)
To stream music, simply use the auxiliary port.
Press and hold down the Temperature Up, Temperature Down, and List/Enter buttons (might also say Browse) at the same time.
From there a calibration menu will come up for you to follow the onscreen instructions.
If you have any additional questions please feel free to reach out to us directly or open a ticket.
First, please check your unit's balance/fade settings (left & right, front & rear)
If you have a Bose amplifier in the vehicle, make sure you have a GM tech program the unit to properly match the amplifier.
If your unit is doing something that isn't correct, you can try and do a master reset on the unit, this will fix most issues:
Go to the Settings and you should see Reset to Factory Defaults/Factory Data Reset, press this option.
(If you do not see this press Help first)
You will want to be in an open area where the GPS has a good line of sight to the sky.
This may take several tries to successfully complete.
•Perform a master reset of the using by pressing and holding the top right corner of the screen until the unit restarts.
•The setting will appear in the settings under "Units". You should then be able to select Metric or English Units.
If OnStar Turn-by-Turn directions are not downloading to your radio after an upgrade with our factory navigation, please follow these instructions below to fix this issue:
The turn by turn directions download issue is fixed by OnStar they have to send the directions in a different format.
(Non navigation vehicles have a different format/provisioning than a factory navigation vehicles)
OnStar can change the format, but you have to speak with the advanced tech support or upper level tech support.
It may take a few days, and they will call you to let you know they had changed the format being sent to the vehicle.
To contact OnStar: Push your blue button or call 1-888-4ONSTAR to speak with a representative.
Please attempt re-locating the GPS antenna to above the dash or on the roof.
Alternatively, if you just recently installed your unit. Please give it a few hours to calibrate. Be sure you're not in a garage, around a ton of trees, or under something that would obsure GPS signal.
If not effective in not resolving issue, please contact support.
Step 1: Complete the following steps on the system:
1. Push phone button.
2. Say "setup" when prompted.
3. Say "device pairing" when prompted.
4. Say "pair a device" when prompted.
5. Say "continue" when prompted.
6. Say a 4-digit PIN when prompted.
7. Say "yes" when prompted.
8. Say the name of the compatible device when prompted.
9. Say "yes" when prompted.
10. Say a number for the priority level when prompted. (1 is the highest)
11. Say "yes" when prompted.
Step 2: Complete the following steps in the phone:
1. Go to Settings
2. Select the 'Connections' tab
3. Select 'Bluetooth'
4. Turn the Bluetooth ON
5. If not already searching for devices, select 'SCAN' button
6. Select your in-car system from the device list
7. Enter PIN or confirm that the passkey displayed on the vehicle system and phone match
8. If shown, allow access to messages and contacts on the pop-ups
First, please check your unit's balance/fade settings (left & right, front & rear)
If you have a Bose amplifier in the vehicle, make sure you have a GM tech program the unit to properly match the amplifier.
If you press 'nav' and get 'pairing device' or something similar and it seems that the icons do not bring up the correct function then the screen will need to be calibrated. Please follow the below guide to calibrate.
2013-2015 Vehicles:
•Press and hold the EJECT and TUNE>> (try seek >> if tune doesn't work) buttons for approximately 5-7 seconds to bring up the diagnostics menu
•Press on “EXIT DIAGNOSTICS” button, this should take you to another screen with “GPS INFO” showing as an option, press this which should then bring you to the calibration screen, you should see a white screen with some instructions at the top, follow the instructions to calibrate the screen.
•Once done you can press anywhere on the white screen to exit and bring up the menu options again. Now they will be correct so you can select the “exit diagnostics” to get back to the home screen.
2016 Vehicles
•Press and hold the EJECT and TUNE>> (try seek >> if tune doesn't work) buttons for approximately 5-7 seconds to bring up the diagnostics menu (you may have to press in the bottom right corner of the screen to get the diagnostic menu to come up).
•Press on “EXIT DIAGNOSTICS” button, this should take you to another screen with “GPS INFO” showing as an option, press this which should then bring you to the calibration screen, you should see a white screen with some instructions at the top, follow the instructions to calibrate the screen.
•Once done you can press anywhere on the white screen to exit and bring up the menu options again. Now they will be correct so you can select the “exit diagnostics” to get back to the home screen.
First, please check your unit's balance/fade settings (left & right, front & rear)
If you have a Bose amplifier in the vehicle, make sure you have a GM tech program the unit to properly match the amplifier.
When upgrading to the RB5 or RE2 if you did not have the auto climate control button on your original bezel, the temp will display on the screen either 72 or 27 degrees all the time.
However, you are still able to turn the temperature up and down with the controls. This is due to the auto climate feature when you upgrade, nothing to worry about here you will still have control over the air conditioning in the vehicle.
If you're having any of the issues below, you may need to install the VSS kit (brown connector) which should have been included in your kit along with a set of pictured instructions.
Not all vehicles require a VSS kit. The VSS Kit was developed to solve two potential problems that might occur after installation.
1. GPS Tracking:
•The navigation display doesn’t accurately follow me down the highway.
•My current location vs. what’s being displayed on the navigation screen seems to be different.
2. Voice Commands:
•After I input a destination and while I’m driving to that destination – the navigation system only gives me two voice commands saying “Proceed to the highlighted route” and “You’ve reached your destination”.
MyGIG radio/navigation units are not capable of streaming audio through the USB port (except for the RHR).
The USB ports are for charging devices, as well as reading data such as music or pictures, and copying them to the hard drive.
With some units, software updates can also be loaded onto a USB drive and applied to the radio/nav unit.
Bluetooth wireless streaming is possible on many units, if you pair your device with the radio/nav unit.
Both the RBZ and RHB have voice texting capability.
Simply pair your phone and allow it to access and download your contacts, make sure to press "Okay" on the message allowing voice texting.
When you receive a text the system will ask you if you want to hear the text. Follow the prompts to listen to the text.
THIS WILL NOT WORK WITH IPHONE
If you're having any of the issues below, you may need to install the VSS kit (brown connector) which should have been included in your kit along with a set of pictured instructions.
Not all vehicles require a VSS kit. The VSS Kit was developed to solve two potential problems that might occur after installation.
1. GPS Tracking:
•The navigation display doesn’t accurately follow me down the highway.
•My current location vs. what’s being displayed on the navigation screen seems to be different.
2. Voice Commands:
•After I input a destination and while I’m driving to that destination – the navigation system only gives me two voice commands saying “Proceed to the highlighted route” and “You’ve reached your destination”.
If you are receiving this message, then you have either a Chrysler 200 or Jeep Cherokee.
These two vehicles use a Fiat based computer system and will on occasion need to have the vehicle programmed or "flashed" for the option code of the unit you purchased, either RA3(VP3) or RA4 (VP4).
This can be done at any Chrysler Dodge Jeep or Fiat dealership.
This is stated on the the product page under the Installation:
https://static.wixstatic.com/media/undefined
If you're having any of the issues below, you may need to install the VSS kit (brown connector) which should have been included in your kit along with a set of pictured instructions.
Not all vehicles require a VSS kit. The VSS Kit was developed to solve two potential problems that might occur after installation.
1. GPS Tracking:
•The navigation display doesn’t accurately follow me down the highway.
•My current location vs. what’s being displayed on the navigation screen seems to be different.
2. Voice Commands:
•After I input a destination and while I’m driving to that destination – the navigation system only gives me two voice commands saying “Proceed to the highlighted route” and “You’ve reached your destination”.
If OnStar Turn-by-Turn directions are not downloading to your radio after an upgrade with our factory navigation, please follow these instructions below to fix this issue:
The turn by turn directions download issue is fixed by OnStar they have to send the directions in a different format.
(Non navigation vehicles have a different format/provisioning than a factory navigation vehicles)
OnStar can change the format, but you have to speak with the advanced tech support or upper level tech support.
It may take a few days, and they will call you to let you know they had changed the format being sent to the vehicle.
To contact OnStar: Push your blue button or call 1-888-4ONSTAR to speak with a representative.
Yes!
A dealer SYNC system reflash or update WILL affect this navigation upgrade.
Make it clear to the dealer NOT to do this without your permission.
If they want to do this to correct an issue PLEASE contact us first, we will be happy to cover any issues with our kit.
https://www.youtube.com/watch?v=z17pTitTfOo
The navigation unit will need a hard reset.
Remove the positive and negative battery cables from your battery, touch them together, and then reconnect them to the battery.
This will resolve several potential issues with the navigation system.
If this does not fix the issue, there may be a possible hardware/software related issue that may need to be addressed. Please reach out to support for further assistance.
Please try these troubleshooting steps:
•Double check the cable you have connected is properly inserted into the device
•Swap the cable with the original cable that came with your device.
•Try the second USB port.
Follow these steps if above is correct:
•Verify your phone is in fact charging when plugged in.
•Do you have the Android Auto app installed?
-If you did previously, uninstall the app and simply plug the phone into your nav, it should prompt you to download it.
If the above fails, please read on:
"Connect Supported Device"
Go to the settings on the home screen on your navigation unit.
You should see "Android Auto Settings" and "Apple Carplay Settings".
If you're only seeing "Carplay Settings" your infotainment system is one of the first generation models and will need to be re-programmed/swapped to enable Android Auto.
The 2016 HMI 2.5 models did not originally offer Android Auto despite being compatible with it. This is a fluke/bug during the programming process that is extremely rare.
Please reach out to the support department if you do not have "Android Auto Settings" in your Settings.
If you just purchased your unit, the security code should be written on a wallet size card taped to the front or top of the unit. With some units, the code is hand written on the top of the unit (usually on the label) and it would be a 4 digit number.
If the code received with your unit does not work, please the following default codes:
RHR - 1234
RHB/RBZ - 0000
Sometimes we receive radios that do not prompt for a code, due to the canbus we use on our bench testing equipment. if you received a unit with no code and cannot find it on the label please contact support@oemautopartsco.com or oemship@gmail.com to have the code sent.
If you did not purchase from us, or you have moved your system to another vehicle and need the code, please contact our sister company NavRepair for assistance at support@navrepair.com or 1-855-628-7372 .
The navigation unit will need a hard reset.
Remove the positive and negative battery cables from your battery, touch them together, and then reconnect them to the battery.
This will resolve several potential issues with the navigation system.
If this does not fix the issue, there may be a possible hardware/software related issue that may need to be addressed. Please reach out to support for further assistance.
If you have paired your device to the unit, but you cannot be heard on a phone call, or the unit isn't receiving voice commands, please check your UConnect Microphone setup.
Ram trucks with an RA2, RA3 or RA4 8.4" screen might require a Ram UConnect Mic kit.
Please see the link below for price and availability.
UConnect Microphone Kit(https://www.infotainment.com/products/ram-uconnect-microphone-kit)
The most common reason this message appears is because the GPS antenna isn't positioned correctly within the vehicle.
A GPS Antenna needs to be placed somewhere near the top of your dash, with no metal object between it and the windshield.
If your unit will not update showing your location after driving around a few miles, try checking the position of the antenna.
Next, check the port on the back of the unit where your antenna connects, and make sure you see a PIN in the center and is not bent or missing.
In some situations, for a GPS signal to lock with a unit, you may need to drive in a circle three times clockwise, then counter clockwise three times to calibrate the GPS.
Below are the common issues associated with the USB Stick Sync Upgrade Kit
"You have already updated your software successfully. Please remove USB stick"
•Proceed to USB stick two. You do not need to run USB stick one.
System did not reset after USB Stick 2
•Not all systems will update.
•You can check by going to Settings>System>Install Applications>View Software Licenses.
•If you see the navigation application then proceed to the next step.
OBD Genie Issues: Please click here for the OBD Genie section.
The navigation unit will need a hard reset.
Remove the positive and negative battery cables from your battery, touch them together, and then reconnect them to the battery.
This will resolve several potential issues with the navigation system.
If this does not fix the issue, there may be a possible hardware/software related issue that may need to be addressed. Please reach out to support for further assistance.
If you just purchased your unit, the security code should be written on a wallet size card taped to the front or top of the unit. With some units, the code is hand written on the top of the unit (usually on the label) and it would be a 4 digit number.
If the code received with your unit does not work, please the following default codes:
RHR - 1234
RHB/RBZ - 0000
Sometimes we receive radios that do not prompt for a code, due to the canbus we use on our bench testing equipment. if you received a unit with no code and cannot find it on the label please contact us directly using the contact form near the bottom of the page.
If you did not purchase from us, or you have moved your system to another vehicle and need the code, please contact our sister company NavRepair for assistance at support@navrepair.com or 1-855-628-7372 .
Uconnect Access is a paid subscription service which allows you to download various apps to your phone that will work with your RA3/RA4. These apps provide certain features like the ability to remotely lock and unlock your doors, start the vehicle etc. It also provides access to a wifi hotspot within the vehicle.
RA4 units are Uconnect Access ready, however most vehicles that originally didn't have an RA4 won't have the necessary antenna to access this service. The antenna can be purchased through your dealership or Mopar. The rest of the process involves changing out the factory antenna, and then having your dealer change your build codes to show you have the RA4.
It’s an entirely doable process but sometimes not easily done. The hardest part can be getting your dealer to update the build codes, so that when you call UConnect support to activate it they show you have this unit
If your navigation does not accurately follow you, (a street or two off/not aligned properly) please follow these tips:
•Check the VSS plug which is the brown plug with the green wire.
This may not be getting a good connection.
•Check that the GPS antenna is not covered by any metal.
You can put the antenna on the dash temporarily and drive around a little to prompt the unit to update to your location, then relocate it just below the dash.
If you are still having issues please feel free to reach out to the support department for additional assistance.
If you cannot locate an install video for your exact vehicle you can use this guide below.
There are YouTube video's other users have posted to show how to remove the dash bezel you may find.
The installation is a simple process though. If you cannot find a video on how to remove the dash bezel please refer to the Haynes or Chilton manual for your vehicle or contact your dealer service department or a professional installation company for assistance.
SYNC 2:
•Remove bezel around radio screen.
•There is four screws holding the radio on, remove these and pull out your screen/apim module.
•Remove the screws on the back of the apim module attached to the screen.
•Pull off the apim module.
•Reattach the new apim to the screen.
•Reinstall screws.
•Remount apim/screen .
•Reattach bezel.
SYNC 3:
•Remove bezel around radio screen.
•There is four screws holding the radio on, remove these and pull out your screen/apim module.
•Install the new apim and screen and plug in.
•Plug the GPS antenna into the blue port on the apim.
•Position the GPS antenna somewhere under the dash where no metal is covering it and it’s laying flat.
•Reinstall the bezel around the screen.
•Insert the NAV SD card.
If your navigation does not accurately follow you, (a street or two off/not aligned properly) please follow these tips:
•Check the VSS plug which is the brown plug with the green wire.
This may not be getting a good connection.
•Check that the GPS antenna is not covered by any metal.
You can put the antenna on the dash temporarily and drive around a little to prompt the unit to update to your location, then relocate it just below the dash.
MyGIG radio/navigation units are not capable of streaming audio through the USB port (except for the RHR).
The USB ports are for charging devices, as well as reading data such as music or pictures, and copying them to the hard drive.
With some units, software updates can also be loaded onto a USB drive and applied to the radio/nav unit.
Bluetooth wireless streaming is possible on many units, if you pair your device with the radio/nav unit.
If your navigation does not accurately follow you, (a street or two off/not aligned properly) please follow these tips:
•Check the VSS plug which is the brown plug with the green wire.
This may not be getting a good connection.
•Check that the GPS antenna is not covered by any metal.
You can put the antenna on the dash temporarily and drive around a little to prompt the unit to update to your location, then relocate it just below the dash.
If you are still having issues please feel free to reach out to the support department for additional assistance.
If the navigation system only gives you two voice commands saying “Proceed to the highlighted route” and “You’ve reached your destination”. Please follow the documentation below.
For installations that received only the brown plug with a green wire:
Check the VSS plug to make sure the green wire is getting a good connection.
If it is and you still do not receive the prompts, check the settings to makes sure the voice prompts option is turned on and the volume is turned up.
For installations that received the brown plug with a green wire and a purple and brown or purple and grey wire:
Please follow procedure 2 in the installation guide
If the navigation system only gives you two voice commands saying “Proceed to the highlighted route” and “You’ve reached your destination”. Please follow the documentation below.
For installations that received only the brown plug with a green wire:
Check the VSS plug to make sure the green wire is getting a good connection.
If it is and you still do not receive the prompts, check the settings to makes sure the voice prompts option is turned on and the volume is turned up.
For installations that received the brown plug with a green wire and a purple and brown or purple and grey wire:
Please follow procedure 2 in the installation guide
If your screen is locked up try turning off the vehicle, remove the keys and open the door, shut the door and start vehicle, test the unit.
If it's still having issues, try resetting the system;
Press Mute + Browse/Enter, release keys when radio shuts down (black screen).
If that doesn't work, try pressing the "Back" and "Screen off" buttons simultaneously for 5 seconds.
For all software updates, please visit our sister NavRepair for free software updates anytime.
Click here for direct link to the 'downloads' section of the site.
In many cases, it can be fixed by simply turning your dash dimmer switch down or up a little.
If your dash dimmer switch is set all the way up or down, it will keep the auto dim feature from working, so please try resetting it to the middle.
If the navigation system only gives you two voice commands saying “Proceed to the highlighted route” and “You’ve reached your destination”. Please follow the documentation below.
For installations that received only the brown plug with a green wire:
Check the VSS plug to make sure the green wire is getting a good connection.
If it is and you still do not receive the prompts, check the settings to makes sure the voice prompts option is turned on and the volume is turned up.
For installations that received the brown plug with a green wire and a purple and brown or purple and grey wire:
Please follow procedure 2 in the installation guide:
Apple is not compatible with MyGIG units.
You may be able to pair an iPhone and make/receive calls, however music streaming is not supported.
(some RES/RBZ/RHR units have this ability though bluetooth)
To stream music, simply use the auxiliary port.
In many cases, it can be fixed by simply turning your dash dimmer switch down or up a little.
If your dash dimmer switch is set all the way up or down, it will keep the auto dim feature from working, so please try resetting it to the middle.
If you purchased a RA3 or RA4 for a 2017 Jeep Cherokee and your original radio has the volume knob on the radio, and not on the dash bezel below the radio screen, this radio will not currently work with your vehicle.
We have posted this to our site to help keep anyone from purchasing this unit in error.
We are working on a solution and should have something ready around summer of 2017.
For now we recommend returning the unit for a full refund and checking back with us in the summer.
Thank you, and sorry for any inconvenience this may have caused.
If you are having any issues with your MyGIG such as frozen screen or black screen but buttons are lit up and/or the radio is still playing, you can try this first:
•Turn off the car and removing keys,
•Open drivers door wait a few seconds
•Close the door and restart the vehicle.
If this does not fix you can try doing a master reset. Below is a video showing how to do this.
Do not attempt a master reset if you purchased "in motion"programming when you ordered your radio.
THIS WILL erase the programming.
*The video states not to attempt if you have latest maps, disregard please, this will not effect latest maps.*
If you own a Challenger and previously had Sports Mode as a feature in your vehicle, and now it is not working after an RA4 install, please contact the support department directly for assistance, or open a ticket.
For all software updates, please visit our sister NavRepair for free software updates anytime.
Click here for direct link to the 'downloads' section of the site.
Please check the settings.
Go to Settings > Display
The last option should say "Nav next turn pop-ups in cluster"
Video Walkthroughs
2016-2018 Ford Mustang Sync 3 Upgrade
2015-2018 Ford F-Series 4" to 8" Sync 3
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